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Returns Policy

Return Policies:

  • The Costs To Return Any Package for any reason is the responsibility of the customer. (The only exception to this is if the wrong items were shipped due to our error. In this case, customer will pay postage costs using the shipping method prescribed in the Return Authorization and receive these costs back in the form of a refund upon us receiving the return.)
  • The Costs To Return Any Item due to a Manufacturer's Defect must still be paid for by the customer. The customer will however receive a full refund for the item cost and original S/H fees paid at time of purchase. If exchange is requested instead of refund, no additional S/H charges will be charged to the customer for the reshipment of the items returned.
  • Items being returned for exchange for the same or similar item in a different size, must be returned for refund. Consumer may then use this refund or credit to purchase the desired size. Refund shall include the original price of the item minus any restocking fees that may apply. S/H fees are non-refundable.
  • Unauthorized Returns WILL NOT be refused, but will have a 20% deduction from the refund amount. (Original shipping fees are non-refundable).
  • Return Requests placed for the reason of items being received damaged, will only be accepted if the order was placed using an insured delivery method. (Royalmail Recorded,Fedex,DHL) In this case, an insurance claim will be processed and returning of the item may not be necessary.
  • Unless covered under an additional Manufacturers warranty, all merchandise sold from this warehouse will be eligible for return for the amount of time as specified in the item's description. Those products that list "Initial Satisfaction" have a 10 Day time limit in which you may request to return merchandise. All time limits are enforced from the date of delivery.
  • Return Authorisation Requests Received within 72 Hours of delivery (Regardless of the reason for wanting to return) will not be subject to any restocking or administration fees as long as the merchandise is returned in the same conditioned in which it was received.
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